Delivered over 5 weeks, this 5 part series gives you the skills and confidence to design and deliver consumer feedback strategies that actually work. You can empower the older people you work with to participate and give you the information you need to drive improvement.
The series focuses on practical strategies that are easy, inexpensive and realistic to implement within a busy schedule.
Session 3: Consumer interviews & focus groups
This webinar focuses on building staff’s understanding and confidence to conduct focus groups and interviews to collect feedback from consumers.
The session includes an introduction to:
• When focus groups and interviews are appropriate ways to collect feedback from consumers
• Key considerations in the development and facilitation of focus groups and interviews
• Consumer recruitment strategies
• Qualitative data collation, analysis and reporting strategies.
Participants will be provided with a range of practical tools and resources to support them to run effective focus groups and interviews in their own work.
Who’s if for
Staff working for CHSP-funded aged care providers who are actively involved in the collection and use of consumer feedback to support ongoing quality improvement.
Presented by
The Eastern SSD Partnership, SSD Connect Alliance and Bayside City Council SSD
Webinar Recording
The webinars will be recorded and made available to registered participants for 2 weeks after the webinar date. Please note: the recording is for registered participants and cannot be shared.
Attendance requirements
To be eligible for a statement of attendance and CPD points, you must attend every session, actively participate in the training and complete an evaluation form. If you miss a session (or part of a session) you have 2 weeks to view the recording. You’ll need to submit a short questionnaire to demonstrate your participation after watching the recording.
The Series
Every Tuesday 9:30 am - 11:30 am (AEST)
Session 1: Planning effective feedback strategies – 7 May
Session 2: Consumer surveys – 14 May
Session 3: Consumer interviews & focus groups – 21 May
Session 4: Creative data collection strategies – 28 May
Session 5: Using consumer feedback to make changes – 4 June
Have you registered for the other sessions?