Delivered over 5 weeks, this 5 part series gives you the skills and confidence to design and deliver consumer feedback strategies that actually work. You can empower the older people you work with to participate and give you the information you need to drive improvement.
The series focuses on practical strategies that are easy, inexpensive and realistic to implement within a busy schedule.
Session 4: Creative data collection strategies
This webinar encourages staff to think about a range of simple ways they can collect feedback from their consumers effectively and efficiently. The session focuses on simple and inexpensive strategies that can be built into everyday practice, without being arduous or time-consuming.
The session includes:
• How to embed opportunistic feedback strategies into your practice
• Practical, activity-based data collection strategies
• Engaging clients with variable levels of literacy and function in meaningful feedback strategies
• Tailoring your approach to your consumers
Using case studies and examples, participants will explore a range of strategies to collect meaningful feedback.
Who’s if for
Staff working for CHSP-funded aged care providers who are actively involved in the collection and use of consumer feedback to support ongoing quality improvement.
Presented by
The Eastern SSD Partnership, SSD Connect Alliance and Bayside City Council SSD
Webinar Recording
The webinars will be recorded and made available to registered participants for 2 weeks after the webinar date. Please note: the recording is for registered participants and cannot be shared.
Attendance requirements
To be eligible for a statement of attendance and CPD points, you must attend every session, actively participate in the training and complete an evaluation form. If you miss a session (or part of a session) you have 2 weeks to view the recording. You’ll need to submit a short questionnaire to demonstrate your participation after watching the recording.
The Series
Every Tuesday 9:30 am - 11:30 am (AEST)
Session 1: Planning effective feedback strategies – 7 May
Session 2: Consumer surveys – 14 May
Session 3: Consumer interviews & focus groups – 21 May
Session 4: Creative data collection strategies – 28 May
Session 5: Using consumer feedback to make changes – 4 June
Have you registered for the other sessions?