Delivered over 5 weeks, this 5 part series gives you the skills and confidence to design and deliver consumer feedback strategies that actually work. You can empower the older people you work with to participate and give you the information you need to drive improvement.
The series focuses on practical strategies that are easy, inexpensive and realistic to implement within a busy schedule.
Session 1: Planning effective consumer feedback
This webinar provides an overview of the key questions staff need to consider when designing consumer feedback strategies. The sessions focus on practical strategies that are easy, inexpensive and realistic to implement within a busy schedule.
The session covers:
• Consumer feedback as a component of ongoing quality improvement
• Understanding when and how consumer feedback will add the most value
• Designing inclusive consumer feedback approaches and tools that empower all consumers to provide feedback in a way that’s meaningful and relevant for them
• Overcoming common challenges and barriers
• Practical tools and resources to support you to design your approach.
You will have the opportunity to ask questions, discuss your experience and seek feedback on your consumer feedback ideas.
Who’s if for
Staff working for CHSP-funded aged care providers who are actively involved in the collection and use of consumer feedback to support ongoing quality improvement.
Presented by
The Eastern SSD Partnership, SSD Connect Alliance and Bayside City Council SSD
Webinar Recording
The webinars will be recorded and made available to registered participants for 2 weeks after the webinar date. Please note: the recording is for registered participants and cannot be shared.
Attendance requirements
To be eligible for a statement of attendance and CPD points, you must attend every session, actively participate in the training and complete an evaluation form. If you miss a session (or part of a session) you have 2 weeks to view the recording. You’ll need to submit a short questionnaire to demonstrate your participation after watching the recording.
The Series
Every Tuesday 9:30 am - 11:30 am (AEST)
Session 1: Planning effective feedback strategies – 7 May
Session 2: Consumer surveys – 14 May
Session 3: Consumer interviews & focus Groups – 21 May
Session 4: Creative data collection strategies – 28 May
Session 5: Using consumer feedback to make changes – 4 June