Build Your Skills in Protecting Confidentiality and Supporting Client Rights
Are you confident in handling sensitive client information? This interactive 90-minute webinar equips direct service staff with essential knowledge and practical tools to uphold confidentiality, meet client expectations, and manage workplace risks.
What you’ll learn
This session dives into:
Understanding Confidentiality: Core principles and how to apply them in everyday work
Legislation and Policies: Using the law to create robust organisational guidelines
Managing Client Information: Who can discuss it, when, and under what circumstances
Recognising Risks: Behaviours that lead to breaches and how to prevent them
Handling Breaches: Consequences of confidentiality breaches and the steps to take
Practical Examples: Real-world scenarios to bring clarity to confidentiality challenges.
Interactive + great resources
Share your experiences, ask questions, and get feedback from the facilitator and your peers.
Access valuable resources, tools, and links for further learning.
Linked Standards & Guidelines
The webinar content aligns with:
Health Records Act 2001
Australian Privacy Principles
Aged Care Quality Standards
CHSP Guidelines.
Who should attend?
Whether you’re a support worker, direct care worker, social support group staff member, or allied health assistant in a CHSP-funded program, this session is designed to strengthen your understanding of confidentiality in your role.
Cost
Provided at no cost to people who work in CHSP-funded aged care.
Meet your facilitator
Trish Miller, Kate Pascale & Associates
With over 20 years of experience in the community care sector, Trish brings a wealth of knowledge to this session. As a qualified nurse with additional studies in marketing, adult education, and business law, she excels at translating complex legislation into clear, actionable insights.
Trish specialises in:
Compliance law
Documentation and reporting
Confidentiality and professional boundaries
While not a lawyer, Trish has a proven track record of helping participants of all skill levels navigate legislative requirements with confidence.
Presented by
The SSD Connect Alliance. Find out more about us
Secure your spot today
Don’t miss this opportunity to enhance your skills and protect your clients. Places are limited and the session will not be recorded.
Important
Some organisations have strict email filters that block emails from trusted and reputable event platforms like Humanitix. This means important emails about this event + event resources & slides won’t get to you.
You’ll receive important emails about this event from the SSD Connect Alliance via Humanitx. If you don’t receive:
The order confirmation email within 30 minutes of registering
The pre-event email 7 days before the event
Check your spam/junk folder
If you can’t find the email, give your IT person the info below so they can allow Humanitix emails.
Email address: campaigns@humanitix.com, order@humanitix.com
Email domain: email-campaigns.humanitix.com
Email Server IP addresses: 198.244.54.51; 159.135.226.224
Although funding for this event has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.